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SUPPORT/FAQ
 
If this page does not satisfy your problem, please contact Technical Support
CLICK HERE TO VIEW THE POP-UP FAQ
 
1. I cannot get the login screen or report screens to pop-up.
2. When I log in to the CTS training system, all I see is the "Change Password" screen.
3. When I open a tutorial, I get a blank screen..
4. When I open a tutorial, I see the menu, but nothing happens when I click on the menu items.
5. When I log in, I immediately get a "Session Expired" message.
6. I viewed the tutorial on the internet, but it the status tutorial is "Not Taken".
7. When I view the tutorial page on the internet, the sound stops, and I do not receive credit for the page.
5. When I log in, I immediately get a "Session Expired" message.

This error generally occurs when the browser security settings are set to high or the end user has a third party program running that disables cookies. In either case, either configure your browser(or third party program) to allow cookies from ctsys.com or lower your browser security settings.

For Internet Explorer, the setting configuration is as follows:

1. Click on the Tools menu, located on the browser toolbar.
2. Click on Internet Options
3. Click on the Privacy Tab, located at the top of the Internet Options window
4. There should be a section called "Web Sites" and an "Edit" button
5. Click on the "Edit" Button
6. Enter ctsys.com in the "Address of Web site" section and click on the "Allow" button. Ctsys.com will now be listed in the "Managed Web Sites" section and the setting should be "Always Allow"
7. Click "OK" to finish this part.
8. Click on the Security Tab, located at the top of the Internet Options window
9. Click on the Green "Trusted Sites" icon
10. Click on the "Sites" button
11. A Trusted Sites window will now appear
12. Type ctsys.com in the "Add this Web site to the zone:" section
13. Uncheck the box labeled "Require server verification (https :) for all sites in this zone"
14. Click on the "Add" button
15. Click "OK"
16. Click "OK" to exit.
17. Re-start your browser and try to log in.

If you are running any other security software such as Norton Internet Security, AOL, etc., please consult your documentation to configure the software to allow cookies from ctsys.com.