TAILWINDS

Training News To Keep You Current

 

Staying up to date on the latest in aviation isn't just a once-per-year endeavor. Tailwinds brings you the latest in current aviation news, quizzes, flying tips, and training updates from CTS. Keep the wind at your back with our weekly updates.
Taxiing, takeoffs, landings, airport operations, and other ground operation concerns.
Break the Mold: Upgrade Your Passenger Briefing

Break the Mold: Upgrade Your Passenger Briefing

Raising the bar for passenger briefings. There are the routine briefings to give passengers (when to fasten seatbelts, smoking rules, etc.), but what sets apart a great passenger briefing from one that just explains what is required of you? There is ...

By: The CTS Team   •  

Flight Attendant Tips for Working with Passengers

Flight Attendant Tips for Working with Passengers

The Passenger is Always Right… Mostly. We promised customer service centered blogs for the month, so this blog is centered around flight attendant good practices. Good interpersonal communication skills and self-care (i.e. yes, you need a full night’...

By: The CTS Team   •  

Service with a Smile: It's the Little Things

Service with a Smile: It's the Little Things

Customer Service Tips for the Aviation Industry Since April is Customer Service Month, let’s start the CTS  blogs for the month with general customer service tips. Every crew member can make a difference in the flight experience for the customer...

By: The CTS Team   •  

Hot Dog! 3 Safety Tips for Hot Refueling Procedures

Hot Dog! 3 Safety Tips for Hot Refueling Procedures

Hot, Hot, Hot Refueling As many pilots know, refueling the aircraft while the engines are still running, also known as “hot refueling,” can potentially be a high-risk situation without properly trained personnel. Although hot refueling may be the mos...

By: The CTS Team   •  

Get the Load Down on Forklift Safety

Get the Load Down on Forklift Safety

Accident Prevention, One Load at a Time The Forklift Truck Operation Standard follows OSHA guidelines to prevent accidents in the workplace. With 85 forklift related fatalities per year, it is important to recognize and follow these standards. In ord...

By: The CTS Team   •  

Runway Incursion Avoidance

Runway Incursion Avoidance

Importance of runway incursion avoidance. Runway incursions have become one of the biggest safety concerns in aviation. The FAA has implemented several programs since 2000 to help reduce the occurrence of accidents during surface operations. Most run...

By: The CTS Team   •  

Recognizing Undeclared Hazardous Material

Recognizing Undeclared Hazardous Material

Dangers of transporting hazardous material. In June of 2017, the FAA recommended a $1.1 million civil penalty against Braille Battery, Inc for allegedly violating Hazardous Materials Regulations. Braille Battery, Inc had shipped lithium batteries wit...

By: The CTS Team   •  

Unruly Passengers

Unruly Passengers

What you need to know for safer flights. Passenger incidents have been on the rise in recent years. In 2009, the International Civil Aviation Organization recognized unruly passengers as an important issue. Unruly passengers can often create situatio...

By: The CTS Team   •  

Soft field landings: Benefits, hazards, and quirks

Soft field landings: Benefits, hazards, and quirks

How often do you practice soft field landings? How well could you execute one should the opportunity arise? Depending on your operation, it’s likely that you don’t make soft-field landings on a daily basis. But situations may arise where knowing how ...

By: The CTS Team   •  

Seeing what's there: Is your fuel contaminated?

Seeing what's there: Is your fuel contaminated?


It can be easy to miss subtle, or even large amounts of fuel contamination. Can you spot slight differences in fuel quality? If aircraft ran on water, the aviation industry would look very different, indeed. But aircraft exhibit a distinctly negative...

By: The CTS Team   •  

It starts with a spark: staying safe during aircraft refueling

It starts with a spark: staying safe during aircraft refueling

Aircraft refueling may be a routine practice, but don’t become complacent. Make sure you’re attentive to all safety precautions, every time. While goal in fueling an aircraft is obviously to, eventually, accomplish flight with that fuel, there are tw...

By: The CTS Team   •  

Say again? Tips for better ATC communication

Say again? Tips for better ATC communication

Busy airspace, non-standard phraseology, and simple human misunderstandings can make ATC communication a headache. But it doesn’t have to be. A new pilot speaking to air traffic control for the very first time will likely find the conversation nervew...

By: The CTS Team   •  

Flying With EFBs: Taking It All With You

Flying With EFBs: Taking It All With You

Electronic Flight Bags, or EFBs, provide a myriad of benefits to pilots who are well-versed in their use and care. It cannot be understated how useful an Electronic Flight Bag, or EFB, can be for a pilot. EFBs can drastically reduce workload, improve...

By: The CTS Team   •  

Runway Braking From Good to Nil: Contaminated Runway Safety

Runway Braking From Good to Nil: Contaminated Runway Safety

Runway operations continue to be one of the most vital safety-related topics for both the FAA and the aviation community at large. No matter the conditions, the most critical moments of flight occur on and around the runway, making good preparation a...

By: The CTS Team   •