Aircraft Useful Load When pilots talk about how much an airplane can carry, they’re really talking about aircraft useful load—and it’s often one of the most misunderstood numbers in aviation. Useful load is defined as the difference between an aircraft’s maximum certificated gross weight
Emergency Landing Discipline Experience is a powerful asset in the cockpit, but it can also breed complacency. The more hours we log, the easier it is to believe we’ve “seen it all.” Yet when an
Understanding Emergency Landings and Procedures Pilots don’t plan for an emergency landing, but every pilot must be prepared for one. Whether it’s an unexpected engine failure, fuel exhaustion, or sudden weather deterioration, quick thinking and
Classes of Fire and Portable Fire Extinguishers When you’re flying, safety is not just a priority—it’s a necessity. One critical but often overlooked safety tool onboard is the portable fire extinguisher. While rare, onboard fires
Safety Above All: Handling Hazardous Materials and Dangerous Goods in Aviation Working in an environment where dangerous goods and hazardous materials are often part of cargo operations demands strict adherence to safety guidelines. Proper procedures
Transporting Dangerous Goods and Hazardous Materials Background A dangerous good is any substance or material capable of posing an unreasonable risk to health, safety, and property during transport. Some dangerous goods pose a risk even
Land and Hold Short Operations A vital part of aviation safety and efficiency, Land and Hold Short Operations (LAHSO) is a procedure that allows multiple aircraft to use intersecting runways or taxiways simultaneously. LAHSO serves
Understanding Ground Effect During Takeoff and Landing Understanding the dynamics of flight is crucial for safe and efficient aircraft operations. One of the phenomena that significantly impacts aircraft performance during takeoff and landing is ground
Classes of Fire and the Fire Extinguishers to Fight Them Not much would be more terrifying than smoke or fire on an aircraft in flight. Your options are limited, and the correct extinguisher must be
How Land and Hold Short Operations Work Land and Hold Short Operations (LAHSO) is an air traffic control procedure created to increase airport capacity without compromising aircraft safety. ATC will clear the pilot to land
A pilot training program aimed to help insure single-pilot operators High performance, single-pilot flying is not for the faint of heart. Oh sure, when it’s a beautiful day and all systems are purring like a
Flight planning in Europe to include less fuel required Have you ever had a low fuel light illuminate in flight? I have, and it is not pleasant. When it happened to me, it was a
Reviewing Angle of Attack for Safe Flying Whether you are a professional pilot with 20,000 hours or a student pilot fresh out of ground school, angle of attack (AOA) is important. And, unless you are
Ground Effect Defined Regarding fixed-wing aircraft, the definition of ground effect is the reduced aerodynamic drag that the wings of an aircraft generate when they are close to the ground (or water). This is primarily
Aircraft mechanics may earn FAA certification in multiple ways If I had a nickel for each time I tried to convince my kids to consider a trade school or apprenticeship program, I’d be rich beyond
Companies working on conformity inspections for Part 135 operations get a hand Building a Part 135 operation is not for the faint of heart. Even growing an existing certificate by adding a new type of
Crew Resource Management Works Before Takeoff Too When I was a brand-new first officer for a commuter airline (back before we called them Regionals), I was always busy when we were taxiing to the runway.
More Realistic Pilot Training for Circling Approaches Could Help Lower Accidents As professional pilots, our number one priority is passenger safety – both during takeoff and landing. To ensure that passengers are safe on both
Pilot Training May Need More Emphasis on Runway Incursion Runway incursions are becoming more frequent, increasing the risk of aviation disasters. Do professional pilots truly misunderstand basic ATC instructions, even with their advanced experience? Should
Part 135 pilots take note of a shortened runway at Teterboro Many Part 135 companies have restrictions on the minimum landing length for their fleet of aircraft, whether they have one airplane or 200 (some
Aviation Weather is Most Likely the Cause of Fatality In my 45-year professional flying career, my worst encounter with turbulence occurred over the mountains of Burlington, Vermont. It was nighttime IMC (of course) and there
Understanding Basic Operating Weight in Aviation As a pilot, understanding basic operating weight (BOW) is crucial when flying an aircraft. BOW refers to the weight of an aircraft at the beginning of each flight, including
FAA’s Updated AC for Non-Towered Flight Operations Navigating uncontrolled airports presents unique challenges for pilots. Effective communication between pilots in the air and on the ground is vital for safe takeoffs, landings, and taxiing. The
Hangar Rash Prevention with New Technology Hangar rash, the unfortunate damage planes can sustain while being moved in and out of hangars, costs nearly $150 million in damages per year. Fortunately, California-based company, Hangar Safe,
Proper Pilot Training Can Prevent Landing Disasters Pilot training is essential for preparation, but flying should never become routine – even the most experienced pilots can find themselves in a challenging situation when it comes
Runway Conditions As a pilot, it is essential for you to be well-informed about the runway conditions at your destination before taking off. Runway conditions can vary greatly depending on the season, location, type of
Flight planning with tankering in mind made easier Flying Corporate I used to be an airline pilot, and that life had its perks. I’d get to the gate, and the agent would hand me a
Pilot training for runway confusion can include learning of other’s mistakes From the beginning of pilot training (I mean early in the career of a student pilot), we are taught about runway awareness. Over and
All your flight planning apps combined for ease of access Technology is continuously making our jobs more accessible and more manageable. For example, remember how we used to file our flight plans? I would get
I’ll never forget how gratifying it was to file a flight plan as a Mercy Flight pilot. I wasn’t taking some rich family to the islands for vacation. I was on my way to save
Rest requirements for Part 135 pilots may change We had just shut down after a long day of doing battle with Florida thunderstorms and demanding Part 135 passengers. Ice cold beer was on our minds
Your flight plan should be safe, apps are making sure your FBO is safety too I had filed the flight plan and our very wealthy passengers were finally on their way back to the airport.
Flight planning assistance is one feature of Honeywell’s avionics platform I’m not one to go weak in the knees when I see a pretty airplane or a cool paint job, but I may have to
Part 135 technical manuals are finally going digital When I was a Part 135 pilot in a small company, I often witnessed the struggle to find information in the required technical manuals easily. Because we
Are you paying enough attention during each ILS approach? I’ll never forget my first autoland. It started like every other ILS approach, but when it get to 100 feet above the ground, moving at 130 kts and
Runway excursions happen when the aircraft and the training get away from you One of the 172s at our local flying school ended up in the grass the other day. No, it wasn’t a grass
FAA regulations can’t cover everything Do you remember the horrible accident involving an Embry Riddle student and his instructor several years ago? Both lost their lives when the wing snapped off their aircraft, causing the Piper Arrow
Advanced pilots still want to remember their basic pilot training skills when preparing a flight When I upgraded from the Citation to the Gulfstream, the nosewheel “scissors” were a big part of my pilot training.
Gone are the days of maintenance tracking at the desktop and printing papers, thanks to apps keeping things handy Keeping track of the maintenance paperwork for an aircraft can be a royal pain, even if
Aviation weather checks are easy, but deciphering NOTAMs is a unnecessary hassle Aviation weather and NOTAMs (Notices to Airmen) have always gone hand in hand; you check one, you check the other. Yet, while aviation
Fuel testing is getting easier for compliance with FAA regulations You’ve got to love technology. Pretty much everything we do becomes easier when someone uses technology to create a better way to do something. Testing
Your domestic flight plan with ICAO’s format doesn’t need to be a chore We’re a few months into the ICAO flight plan transition for domestic flights, and so far, it’s gone pretty well, but there
Cleaning is one thing, proper cleaning is another, and pilot training may help Do we need to add aircraft cleaning to our pilot training curriculums? If you believe a warning from the FAA, possibly yes.
Pilot training for when it is time to stop trying might not be a bad idea The other day, I drove my car onto the taxiway at our local airport to watch my friend depart
Can Scenario Based Pilot Training Help Reduce Landing Accidents? It can happen in the blink of an eye. I know, because it happened to me. We were in the flare. Everything looked normal, then a
Crew resource management can start on the ground When my flying partner and I show up at the airport for a flight, we are like a well-oiled machine. He takes care of the outside and
FAA regulations for your aircraft tires may need extra steps added while you and your aircraft wait Covid-19 is sending many aircraft into extended storage, raising concerns about tire safety. FAA regulations require tire inspections
Pilot training for extra caution when operating an aircraft after performed maintenance could save lives Early in my corporate flying career, I flew a Citation that had just come out of maintenance. We were having
Electric airplanes could be filling up airspace soon, we can also expect changes to how we file a flight plan The Grand Caravan has an electric engine now! A prototype 208B just made a historic
Your flight plan may need to include more time focused on your drug use The NTSB released their latest report on drug use trends for pilots and the news is not good. The report is
Pilot training may be needed to cover certain aviation fuel biocides to prevent fuel contamination The FAA has issued a Special Airworthiness Information Bulletin (SAIB) warning pilots about the use of certain aviation fuel biocides.
Crew resource management is not just for pilots As a professional pilot, I am thoroughly familiar with such terms as crew resource management and situational awareness. I understand the safety benefits associated with these concepts
When it comes to pilot training, pass/fail isn’t a pilot’s favorite way to learn I remember when the weight of the world was lifted off of my airline pilot shoulders. It was the day we
What to do when your flight plan fails and lives are at risk ’ve always been jealous of helicopter pilots. I thought they had it made – in all situations if they didn’t like the
Pilot training that covers pushback might help avoid accidents similar to a recent Learjet 45 It never hurts to go over some basic aircraft and pilot training procedures, in this case regarding the proper way
Pilot training taught us never to skip a checklist item – so why do we? We recently flew the boss between two cities in Tennessee. The flight wasn’t long and we didn’t go very high,
Pilot training covers fuel contamination, and it may be time for a refresher Fuel contamination is a serious threat that needs to be considered prior to each and every flight. In fact, it’s so important,
Pilot training may be pricey, but offers multiple areas of employment With the growing pilot shortage, a career in aviation is becoming more appealing to many. However, pilot training is notoriously time consuming and expensive.
NATA Issues DEF Stickers to Help Avoid Fuel Contamination Pilots need to be aware of a fuel contamination issue that has led to a serious loss of power on multiple aircraft in recent months. The
Good CRM can help avoid CME (Crew Management Embarrassment) We couldn’t get our engine started the other day, despite numerous attempts to identify the problem using expert crew resource management. Unfortunately, this expert crew, led
Online Aviation Flight Planning Part I in our Aviation Flight Planning Series was about the initial steps required to prepare a flight plan using the ForeFlight application. In Part II, we’ll discuss the steps required
Online Aviation Flight Planning I have been using ForeFlight for the flying portion of my trips for what feels like forever, but I must admit, I’ve never used it for aviation flight planning until now.
Follow the STAR on the map for flight planning STAR procedures (Standard Terminal Arrivals) were created for flight planning as a way for those equipped with GPS navigation to help ATC streamline arrivals at busy
Filing a flight plan serves a variety of purposes. Air traffic control (ATC) uses flight plans under Instrument Flight Rules (IFR) to initiate tracking and routing services. Comparatively, when a flight plan is used under
Staying Balanced on the Ground and in the Air A solid understanding of weight and balance is imperative to aircraft performance and remaining safely with the flight envelope. Knowing the definitions and associated concepts help
The Value of Repetition Norman Vincent Peale is credited with saying that “repetition of the same thought or physical action develops into habit, which repeated frequently enough becomes an automatic reflex”. In the case of
Last week my co-pilot and I were climbing through FL310, casually discussing the events of the day, when we were suddenly interrupted by the bright glare of the HYDRAULIC PUMP warning light. As always, I
International security for corporate aviation flight crew. The ability for flight crew to assess and prevent threats during international operations can be the difference between a safe and unsafe flight. Different threats may arise based
Avoid unnecessary injury and join us in our pledge for safer practices involving ladders. Ladders seem like a safe and relatively harmless tool to use while performing maintenance. Although this is true, if used improperly,
It happens to everyone, but here’s why you shouldn’t skip your preflight checklist: All pilots understand they are supposed to review and perform the preflight checklist before every flight, but eventually it just becomes repetitive
Raising the bar for passenger briefings. There are the routine briefings to give passengers (when to fasten seatbelts, smoking rules, etc.), but what sets apart a great passenger briefing from one that just explains what
The Passenger is Always Right… Mostly. We promised customer service centered blogs for the month, so this blog is centered around flight attendant good practices. Good interpersonal communication skills and self-care (i.e. yes, you need
Customer Service Tips for the Aviation Industry Since April is Customer Service Month, let’s start the CTS blogs for the month with general customer service tips. Every crew member can make a difference in the
Importance of runway incursion avoidance. Runway incursions have become one of the biggest safety concerns in aviation. The FAA has implemented several programs since 2000 to help reduce the occurrence of accidents during surface operations.
Aircraft Useful Load When pilots talk about how much an airplane can carry, they’re really talking about aircraft useful load—and it’s often one of the most misunderstood numbers in aviation. Useful load is defined as the difference between an aircraft’s maximum certificated gross weight
Emergency Landing Discipline Experience is a powerful asset in the cockpit, but it can also breed complacency. The more hours we log, the easier it is to believe we’ve “seen it all.” Yet when an
Understanding Emergency Landings and Procedures Pilots don’t plan for an emergency landing, but every pilot must be prepared for one. Whether it’s an unexpected engine failure, fuel exhaustion, or sudden weather deterioration, quick thinking and
Classes of Fire and Portable Fire Extinguishers When you’re flying, safety is not just a priority—it’s a necessity. One critical but often overlooked safety tool onboard is the portable fire extinguisher. While rare, onboard fires
Safety Above All: Handling Hazardous Materials and Dangerous Goods in Aviation Working in an environment where dangerous goods and hazardous materials are often part of cargo operations demands strict adherence to safety guidelines. Proper procedures
Transporting Dangerous Goods and Hazardous Materials Background A dangerous good is any substance or material capable of posing an unreasonable risk to health, safety, and property during transport. Some dangerous goods pose a risk even
Land and Hold Short Operations A vital part of aviation safety and efficiency, Land and Hold Short Operations (LAHSO) is a procedure that allows multiple aircraft to use intersecting runways or taxiways simultaneously. LAHSO serves
Understanding Ground Effect During Takeoff and Landing Understanding the dynamics of flight is crucial for safe and efficient aircraft operations. One of the phenomena that significantly impacts aircraft performance during takeoff and landing is ground
Classes of Fire and the Fire Extinguishers to Fight Them Not much would be more terrifying than smoke or fire on an aircraft in flight. Your options are limited, and the correct extinguisher must be
How Land and Hold Short Operations Work Land and Hold Short Operations (LAHSO) is an air traffic control procedure created to increase airport capacity without compromising aircraft safety. ATC will clear the pilot to land
A pilot training program aimed to help insure single-pilot operators High performance, single-pilot flying is not for the faint of heart. Oh sure, when it’s a beautiful day and all systems are purring like a
Flight planning in Europe to include less fuel required Have you ever had a low fuel light illuminate in flight? I have, and it is not pleasant. When it happened to me, it was a
Reviewing Angle of Attack for Safe Flying Whether you are a professional pilot with 20,000 hours or a student pilot fresh out of ground school, angle of attack (AOA) is important. And, unless you are
Ground Effect Defined Regarding fixed-wing aircraft, the definition of ground effect is the reduced aerodynamic drag that the wings of an aircraft generate when they are close to the ground (or water). This is primarily
Aircraft mechanics may earn FAA certification in multiple ways If I had a nickel for each time I tried to convince my kids to consider a trade school or apprenticeship program, I’d be rich beyond
Companies working on conformity inspections for Part 135 operations get a hand Building a Part 135 operation is not for the faint of heart. Even growing an existing certificate by adding a new type of
Crew Resource Management Works Before Takeoff Too When I was a brand-new first officer for a commuter airline (back before we called them Regionals), I was always busy when we were taxiing to the runway.
More Realistic Pilot Training for Circling Approaches Could Help Lower Accidents As professional pilots, our number one priority is passenger safety – both during takeoff and landing. To ensure that passengers are safe on both
Pilot Training May Need More Emphasis on Runway Incursion Runway incursions are becoming more frequent, increasing the risk of aviation disasters. Do professional pilots truly misunderstand basic ATC instructions, even with their advanced experience? Should
Part 135 pilots take note of a shortened runway at Teterboro Many Part 135 companies have restrictions on the minimum landing length for their fleet of aircraft, whether they have one airplane or 200 (some
Aviation Weather is Most Likely the Cause of Fatality In my 45-year professional flying career, my worst encounter with turbulence occurred over the mountains of Burlington, Vermont. It was nighttime IMC (of course) and there
Understanding Basic Operating Weight in Aviation As a pilot, understanding basic operating weight (BOW) is crucial when flying an aircraft. BOW refers to the weight of an aircraft at the beginning of each flight, including
FAA’s Updated AC for Non-Towered Flight Operations Navigating uncontrolled airports presents unique challenges for pilots. Effective communication between pilots in the air and on the ground is vital for safe takeoffs, landings, and taxiing. The
Hangar Rash Prevention with New Technology Hangar rash, the unfortunate damage planes can sustain while being moved in and out of hangars, costs nearly $150 million in damages per year. Fortunately, California-based company, Hangar Safe,
Proper Pilot Training Can Prevent Landing Disasters Pilot training is essential for preparation, but flying should never become routine – even the most experienced pilots can find themselves in a challenging situation when it comes
Runway Conditions As a pilot, it is essential for you to be well-informed about the runway conditions at your destination before taking off. Runway conditions can vary greatly depending on the season, location, type of
Flight planning with tankering in mind made easier Flying Corporate I used to be an airline pilot, and that life had its perks. I’d get to the gate, and the agent would hand me a
Pilot training for runway confusion can include learning of other’s mistakes From the beginning of pilot training (I mean early in the career of a student pilot), we are taught about runway awareness. Over and
All your flight planning apps combined for ease of access Technology is continuously making our jobs more accessible and more manageable. For example, remember how we used to file our flight plans? I would get
I’ll never forget how gratifying it was to file a flight plan as a Mercy Flight pilot. I wasn’t taking some rich family to the islands for vacation. I was on my way to save
Rest requirements for Part 135 pilots may change We had just shut down after a long day of doing battle with Florida thunderstorms and demanding Part 135 passengers. Ice cold beer was on our minds
Your flight plan should be safe, apps are making sure your FBO is safety too I had filed the flight plan and our very wealthy passengers were finally on their way back to the airport.
Flight planning assistance is one feature of Honeywell’s avionics platform I’m not one to go weak in the knees when I see a pretty airplane or a cool paint job, but I may have to
Part 135 technical manuals are finally going digital When I was a Part 135 pilot in a small company, I often witnessed the struggle to find information in the required technical manuals easily. Because we
Are you paying enough attention during each ILS approach? I’ll never forget my first autoland. It started like every other ILS approach, but when it get to 100 feet above the ground, moving at 130 kts and
Runway excursions happen when the aircraft and the training get away from you One of the 172s at our local flying school ended up in the grass the other day. No, it wasn’t a grass
FAA regulations can’t cover everything Do you remember the horrible accident involving an Embry Riddle student and his instructor several years ago? Both lost their lives when the wing snapped off their aircraft, causing the Piper Arrow
Advanced pilots still want to remember their basic pilot training skills when preparing a flight When I upgraded from the Citation to the Gulfstream, the nosewheel “scissors” were a big part of my pilot training.
Gone are the days of maintenance tracking at the desktop and printing papers, thanks to apps keeping things handy Keeping track of the maintenance paperwork for an aircraft can be a royal pain, even if
Aviation weather checks are easy, but deciphering NOTAMs is a unnecessary hassle Aviation weather and NOTAMs (Notices to Airmen) have always gone hand in hand; you check one, you check the other. Yet, while aviation
Fuel testing is getting easier for compliance with FAA regulations You’ve got to love technology. Pretty much everything we do becomes easier when someone uses technology to create a better way to do something. Testing
Your domestic flight plan with ICAO’s format doesn’t need to be a chore We’re a few months into the ICAO flight plan transition for domestic flights, and so far, it’s gone pretty well, but there
Cleaning is one thing, proper cleaning is another, and pilot training may help Do we need to add aircraft cleaning to our pilot training curriculums? If you believe a warning from the FAA, possibly yes.
Pilot training for when it is time to stop trying might not be a bad idea The other day, I drove my car onto the taxiway at our local airport to watch my friend depart
Can Scenario Based Pilot Training Help Reduce Landing Accidents? It can happen in the blink of an eye. I know, because it happened to me. We were in the flare. Everything looked normal, then a
Crew resource management can start on the ground When my flying partner and I show up at the airport for a flight, we are like a well-oiled machine. He takes care of the outside and
FAA regulations for your aircraft tires may need extra steps added while you and your aircraft wait Covid-19 is sending many aircraft into extended storage, raising concerns about tire safety. FAA regulations require tire inspections
Pilot training for extra caution when operating an aircraft after performed maintenance could save lives Early in my corporate flying career, I flew a Citation that had just come out of maintenance. We were having
Electric airplanes could be filling up airspace soon, we can also expect changes to how we file a flight plan The Grand Caravan has an electric engine now! A prototype 208B just made a historic
Your flight plan may need to include more time focused on your drug use The NTSB released their latest report on drug use trends for pilots and the news is not good. The report is
Pilot training may be needed to cover certain aviation fuel biocides to prevent fuel contamination The FAA has issued a Special Airworthiness Information Bulletin (SAIB) warning pilots about the use of certain aviation fuel biocides.
Crew resource management is not just for pilots As a professional pilot, I am thoroughly familiar with such terms as crew resource management and situational awareness. I understand the safety benefits associated with these concepts
When it comes to pilot training, pass/fail isn’t a pilot’s favorite way to learn I remember when the weight of the world was lifted off of my airline pilot shoulders. It was the day we
What to do when your flight plan fails and lives are at risk ’ve always been jealous of helicopter pilots. I thought they had it made – in all situations if they didn’t like the
Pilot training that covers pushback might help avoid accidents similar to a recent Learjet 45 It never hurts to go over some basic aircraft and pilot training procedures, in this case regarding the proper way
Pilot training taught us never to skip a checklist item – so why do we? We recently flew the boss between two cities in Tennessee. The flight wasn’t long and we didn’t go very high,
Pilot training covers fuel contamination, and it may be time for a refresher Fuel contamination is a serious threat that needs to be considered prior to each and every flight. In fact, it’s so important,
Pilot training may be pricey, but offers multiple areas of employment With the growing pilot shortage, a career in aviation is becoming more appealing to many. However, pilot training is notoriously time consuming and expensive.
NATA Issues DEF Stickers to Help Avoid Fuel Contamination Pilots need to be aware of a fuel contamination issue that has led to a serious loss of power on multiple aircraft in recent months. The
Good CRM can help avoid CME (Crew Management Embarrassment) We couldn’t get our engine started the other day, despite numerous attempts to identify the problem using expert crew resource management. Unfortunately, this expert crew, led
Online Aviation Flight Planning Part I in our Aviation Flight Planning Series was about the initial steps required to prepare a flight plan using the ForeFlight application. In Part II, we’ll discuss the steps required
Online Aviation Flight Planning I have been using ForeFlight for the flying portion of my trips for what feels like forever, but I must admit, I’ve never used it for aviation flight planning until now.
Follow the STAR on the map for flight planning STAR procedures (Standard Terminal Arrivals) were created for flight planning as a way for those equipped with GPS navigation to help ATC streamline arrivals at busy
Filing a flight plan serves a variety of purposes. Air traffic control (ATC) uses flight plans under Instrument Flight Rules (IFR) to initiate tracking and routing services. Comparatively, when a flight plan is used under
Staying Balanced on the Ground and in the Air A solid understanding of weight and balance is imperative to aircraft performance and remaining safely with the flight envelope. Knowing the definitions and associated concepts help
The Value of Repetition Norman Vincent Peale is credited with saying that “repetition of the same thought or physical action develops into habit, which repeated frequently enough becomes an automatic reflex”. In the case of
Last week my co-pilot and I were climbing through FL310, casually discussing the events of the day, when we were suddenly interrupted by the bright glare of the HYDRAULIC PUMP warning light. As always, I
International security for corporate aviation flight crew. The ability for flight crew to assess and prevent threats during international operations can be the difference between a safe and unsafe flight. Different threats may arise based
Avoid unnecessary injury and join us in our pledge for safer practices involving ladders. Ladders seem like a safe and relatively harmless tool to use while performing maintenance. Although this is true, if used improperly,
It happens to everyone, but here’s why you shouldn’t skip your preflight checklist: All pilots understand they are supposed to review and perform the preflight checklist before every flight, but eventually it just becomes repetitive
Raising the bar for passenger briefings. There are the routine briefings to give passengers (when to fasten seatbelts, smoking rules, etc.), but what sets apart a great passenger briefing from one that just explains what
The Passenger is Always Right… Mostly. We promised customer service centered blogs for the month, so this blog is centered around flight attendant good practices. Good interpersonal communication skills and self-care (i.e. yes, you need
Customer Service Tips for the Aviation Industry Since April is Customer Service Month, let’s start the CTS blogs for the month with general customer service tips. Every crew member can make a difference in the
Importance of runway incursion avoidance. Runway incursions have become one of the biggest safety concerns in aviation. The FAA has implemented several programs since 2000 to help reduce the occurrence of accidents during surface operations.
